Frequently Asked Questions

Frequently asked questions about visiting Nantwich Museum

Find out below about the measures we have in place to keep you and our team safe, and what you can expect on your visit to Nantwich Museum.

If you have a question which is not answered, please contact us at enquiries@nantwichmuseum.org.uk.

Opening Times and Prebooking

What are your opening times?

The Museum is currently open on Tuesday to Saturday between 10.30am-4.30pm.

What if I am unwell?

Please do not visit the Museum if you are suffering from health problems or have symptoms of Covid-19. The most common symptoms of Covid-19 are the recent onset of a new and continuous cough or a high temperature (over 38˚C) or a loss of, or change in, normal sense of taste or smell. If you have any of these symptoms stay at home and follow government guidance.

Safety Measures

What safety measures do you have in place?

Your safety, and that of our staff and volunteers, is our highest priority and we will be continuing to monitor government guidance closely and will be updating our safety measures accordingly.

We are limiting the number of people in the Museum at any one time. We have also introduced a one-way system, installed hand sanitiser stations, and made changes to make social distancing easier.

Our COVID-19 risk assessment is available for you to read online. Click here.

Do I need to wear a face covering?

When visiting the Museum we would like you to wear a face covering. However, you do not need to wear a face covering if you have a legitimate reason not to. For the list of exemptions, please refer to the Government guidance.

Facilities

Will the shop be open?

Our Museum gift shop will be open. We prefer contactless or card payments to reduce the spread of COVID-19. However, cash donations can still be made.

Will the toilets be open?

Yes, the toilets will be open and anti-bacterial soap and hand sanitiser is available. We are increasing the frequency that our toilets are cleaned. We have two toilets, one of which is an accessible toilet and also has baby change facilities.

Are you running events?

Our usual programme of activities including guided tours, onsite talks, holiday workshops and school visits is not running. However, we will keep you updated as this changes and, in the meantime, encourage you to access our online resources. This includes online talks programmes and downloadable self-guided trails.

Do you have an outdoor space?

The Museum does not have any outdoor space.

Accessibility

Is the Museum accessible for wheelchair users?

The Museum is accessible by wheelchair and there is an accessible toilet.  A side entrance can be used to enter and exit the building. Volunteers and staff will be available to assist with ensuring that you are able to enter and exit the building safely.

Getting Here

Where is the best place to park?

There is a pay and display car park on Love Lane. For more information about Nantwich car parks click here.

How do I get here using public transport?

The Museum is located 0.3 miles away from Nantwich train station.

Visit the Government website for the latest travel guidance.

Enquiries

Am I able to speak to someone about my enquiry?

We are happy to assist with any questions that may have arisen during your visit. If you have a specific question, for example about Nantwich history, then please do get in touch with us and email either enquiries@nantwichmuseum.org.uk or education@nantwichmuseum.org.uk.

Can I donate an object?

We are not currently accepting any new items that have not been pre-agreed with the Manager. Please get in touch via email (education@nantwichmuseum.org.uk) with details, including an image if possible, and we will get back to you.

How can I support the Museum?

I am unable to visit Nantwich Museum at the moment, how can I support you?

Your ongoing support is much appreciated. You can support us by making a one-off donation. Please visit our support page for further information.

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