Frequently Asked Questions

Look at our Frequently Asked Questions to find out more about the measures that we have in place to keep you and our team safe. If you have a question which is not answered, please do contact us at

What are your opening times?

We are currently opening on Friday 18th September, Saturday 19th September and then Thursdays, Fridays, and Saturdays thereafter between 10.30am-4.30pm. These times may be subject to change.

Can I just turn up or do I need to pre-book?

To manage onsite visitor numbers, limit queues and ultimately keep everyone who visits safe, it is necessary for all our visitors to book by phoning in advance (01270 627104).

What safety measures are in place to make my visit safe?

Your safety, and that of our staff and volunteers, is our highest priority. We would like to reassure visitors that we take social distancing and safety measures very seriously to provide a safe and enjoyable visit. We will continue to monitor government guidance closely and update our safety measures accordingly.

We are limiting the number of people in the Museum at any one given time. We have also introduced a new one-way system, installed hand sanitiser stations, and made changes to make social distancing onsite easier.

Our staff will have access to personal protection equipment (PPE) such as mask and gloves and we have installed perspex screens at our reception.

We request that those purchasing in the shop use a debit or credit card.

We have made our COVID-19 risk assessment available for you to read online.

Are vulnerable people allowed to visit Nantwich Museum?

We have introduced enhanced hygiene procedures and health and safety measures to ensure a safe and enjoyable visit for all. We ask that you follow Government guidelines, especially regarding clinically vulnerable people, to determine whether you can visit a public space. Government guidelines currently ask extremely clinically vulnerable people to stay at home. Please visit the Government website for the latest guidance

What if I am unwell?

Please do not visit the Museum if you are suffering from health problems or have symptoms of Covid-19. The most common symptoms of Covid-19 are the recent onset of a new and continuous cough or a high temperature (over 38˚C) or a loss of, or change in, normal sense of taste or smell. If you have any of these symptoms stay at home and follow government guidance.

Do I need to wear a face covering?

Yes, from Saturday 8 August 2020, government guidelines changed requiring all visitors inside museum buildings to wear face coverings, unless an individual is exempt.

You do not need to wear a face covering if you have a legitimate reason not to. For the list of exemptions, please refer to the Government guidance.

NHS Test and Trace

We will be supporting the NHS’s Test and Trace and will be asking for the name and telephone number of the lead member of your party. This allows for swift action should there be a reported case of Covid-19. We will keep your data in accordance with our data protection policy and store data for 21 days before safely destroying it.

Will the shop be open?

Our museum gift shop will be open. We would prefer contactless or card payments to reduce the spread of COVID-19. Cash donations can still be made.

Are you running events?

We are not currently running our usual programme of events including guided tours, talks, holiday workshops or school visits. We will keep you updated as this changes and, in the meantime, encourage you to access some of the resources that we have online. This includes online talks programmes and guided trails.

Will the toilets be open?

Yes, the toilets will be open and anti-bacterial soap and hand sanitiser available. We are increasing the frequency that our toilets are cleaned. We have two toilets, one of which is an accessible toilet which also has baby change facilities.

Is the Museum wheelchair accessible?

The Museum is accessible by wheelchair and there is an accessible toilet. A one-way system, which means steps must be used to exit has been introduced. However, if this is not practical, the side entrance can be used to exit the building too. Volunteers and staff will be available to assist with ensuring that you are able to enter and exit the building safely.

Do you have an outdoor space?

The Museum does not have any outdoor space.

Where is the best place to park?

There is a pay and display car park on Love Lane. For more information about Nantwich car parks click here.

How do I get here using public transport?

The Museum is located 0.3 miles away from Nantwich train station.

Visit the Government website for the latest travel guidance.

Am I able to speak to someone with an enquiry?

We are happy to assist at the Museum with any questions that may have arisen during your visit. If you have a specific question, for example about Nantwich history, then please do get in touch with us and email either or

Can I donate an object?

At present we are not accepting any new items for the collection that have not been pre-agreed by the manager. However, please get in touch via email with details, including an image if possible and we will get back to you.

I am unable to visit Nantwich Museum at the moment, how can I support you?

Your ongoing support is much appreciated. You can support us by making a one-off donation. Please visit our support page for further information.

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